All of us here at Lissom Design want your experience with us and our products to be pleasant. We make every effort to sell high quality products that our customers want to purchase. We strive to have our products available when you order them and to ship them in a timely manner. Sometimes however, under the best of intentions, a mistake may be made or a problem may arise. If this should happen to you, please contact us in the manner most accommodating to you and we promise that we will do everything we can to solve your problem as quickly as possible. We also invite you to contact us with any questions that you may have about the products or your order.